Terms of service

Terms and Conditions

Last updated: September 5, 2026

Welcome to JAPYA. These Terms and Conditions (“Terms”) govern your access to and use of the JAPYA website, online store, products, content, and related services (collectively, the “Services”).

By accessing or using our Services, browsing our website, or placing an order, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree with these Terms, please do not use our Services.

1. Use of Our Website

You must use our website and Services only for lawful purposes.

By using our Services, you confirm that:

You are legally capable of entering into a binding agreement under applicable law.
The information you provide to us is accurate, current, and complete.
You will not use our Services for any unlawful, fraudulent, or unauthorized purpose.
You will not interfere with the security or proper functioning of our website.

We reserve the right to suspend or terminate access to our Services if we believe these Terms have been violated.

2. Our Products

JAPYA makes reasonable efforts to ensure that product descriptions, photographs, specifications, prices, and other information displayed on our website are accurate.

However, actual product appearance may vary slightly due to:

Screen and device settings
Lighting and photography conditions
Natural variations in materials
Manufacturing or finishing variations

For products made using natural stones, gemstones, Rudraksha, beads, crystals, or other natural materials, variations in color, texture, pattern, shape, size, and appearance may naturally occur.

Such natural variations do not necessarily constitute a defect.

We reserve the right to modify product descriptions, specifications, availability, or discontinue products at any time without prior notice.

3. Product Information and Spiritual Products

Some JAPYA products may be marketed in connection with spiritual, traditional, cultural, or astrological practices.

Any descriptions relating to spiritual benefits, energies, healing, protection, prosperity, relationships, astrology, or similar concepts are provided for informational and traditional purposes only.

JAPYA does not guarantee any specific spiritual, emotional, financial, health, relationship, or other outcome from the use of any product.

Our products are not intended to diagnose, treat, cure, or prevent any medical condition and should not be considered a substitute for professional medical, financial, legal, or other professional advice.

4. Orders

When you place an order through our website, you are submitting a request to purchase the selected products.

JAPYA reserves the right to accept, decline, limit, or cancel an order at its discretion, including where:

A product is unavailable
There is an error in the product information or price
We suspect fraudulent or unauthorized activity
The order contains incorrect information
Shipping to the requested location is not available

If we cancel an order after payment has been received, any refund required by applicable law will be processed using the applicable payment method.

Please carefully review your order before completing your purchase.

5. No Returns, Exchanges, or Refunds

All purchases from JAPYA are considered final.

We do not accept returns or exchanges and do not provide refunds for unwanted, incorrectly selected, or change-of-mind purchases.

Please review your product selection, quantity, shipping information, and order details carefully before placing an order.

For information regarding damaged, defective, or incorrectly delivered products, please refer to our Return & Refund Policy.

Nothing in these Terms is intended to exclude or restrict any consumer rights that cannot legally be excluded under applicable law.

6. Prices and Payments

All prices displayed on our website are subject to change without prior notice.

The price applicable to your purchase is the price displayed at the time you place your order, unless there is an obvious pricing or technical error.

You agree to provide accurate and complete payment and billing information.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

We may use third-party payment processors to securely process payments. Payment providers may have their own terms and privacy policies.

7. Promotions and Discounts

From time to time, JAPYA may offer discounts, promotional codes, special offers, or other promotional campaigns.

Promotions may be subject to additional terms and conditions.

Unless specifically stated otherwise:

Promotional offers cannot be combined.
Promotional codes cannot be exchanged for cash.
Promotions may have expiration dates or usage limits.
JAPYA reserves the right to modify or withdraw a promotion at any time, subject to applicable law.

8. Shipping and Delivery

We will make reasonable efforts to process and dispatch orders within the timeframe communicated on our website.

Delivery times are estimates and may vary depending on the shipping destination, carrier, weather, holidays, customs, and other circumstances outside our control.

JAPYA is not responsible for delays caused by shipping carriers, incorrect addresses provided by customers, customs processes, or events beyond our reasonable control.

Customers are responsible for providing accurate shipping information when placing an order.

9. Intellectual Property

All content on the JAPYA website, including but not limited to:

JAPYA name and logo
Product names
Product descriptions
Photographs
Graphics
Website design
Text
Videos
Audio
Illustrations
Product reviews
Other original content

is owned by or licensed to JAPYA and is protected by applicable intellectual property laws.

You may use the website for personal, non-commercial purposes.

You may not copy, reproduce, modify, distribute, publish, sell, republish, or commercially exploit our content without prior written permission from JAPYA.

10. Customer Reviews and Feedback

If you submit a review, comment, photograph, suggestion, testimonial, or other content to JAPYA (“Feedback”), you grant JAPYA permission to use, reproduce, publish, display, modify, and distribute that content for business, marketing, promotional, or other lawful purposes.

You confirm that:

You own or have permission to submit the content.
The content does not violate another person's rights.
The content is not unlawful, abusive, misleading, defamatory, or fraudulent.
The content does not contain malicious software or harmful code.

JAPYA reserves the right to remove or refuse to publish content that we believe violates these Terms or applicable law.

11. Third-Party Services and Links

Our website may use or provide access to third-party services, applications, payment providers, shipping providers, analytics services, or links to third-party websites.

JAPYA does not control third-party websites or services and is not responsible for their content, availability, privacy practices, or terms.

Your use of third-party services may be subject to the terms and policies of those third parties.

12. Shopify

JAPYA's online store is powered by Shopify.

Shopify provides the technology and infrastructure that allows us to operate our online store. However, purchases made through our website are transactions between you and JAPYA.

Shopify is not responsible for the products sold by JAPYA or for disputes between customers and JAPYA relating to purchases.

13. Privacy

Your use of our Services is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and disclose personal information.

By using our Services, you acknowledge that you have reviewed our Privacy Policy.

14. Prohibited Activities

You may not use our website or Services to:

Violate any applicable law or regulation.
Commit fraud or facilitate fraudulent activity.
Attempt to gain unauthorized access to our website or systems.
Introduce viruses, malware, or other harmful code.
Scrape, copy, or extract website content without authorization.
Interfere with the operation or security of our website.
Impersonate another person or entity.
Use our content, trademarks, or intellectual property without permission.
Engage in activity that could harm JAPYA, our customers, partners, or service providers.

We reserve the right to restrict or terminate access where we reasonably believe prohibited activity has occurred.

15. Errors and Inaccuracies

Occasionally, our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, availability, shipping information, or other content.

JAPYA reserves the right to correct errors and update information at any time.

If an order has been placed based on an obvious error, we may contact you regarding the order and take appropriate action in accordance with applicable law.

16. Disclaimer

To the fullest extent permitted by applicable law, JAPYA does not guarantee that:

The website will always be available or uninterrupted.
The website will always be free from errors.
Product information will always be completely accurate.
The Services will meet every customer's individual expectations.

Our products and Services are provided subject to applicable warranties and consumer protections that cannot legally be excluded.

17. Limitation of Liability

To the fullest extent permitted by applicable law, JAPYA and its directors, employees, affiliates, service providers, and partners will not be liable for indirect, incidental, special, or consequential losses arising from your use of our website or products.

This limitation does not apply where liability cannot legally be excluded or limited under applicable law.

Nothing in these Terms is intended to limit any statutory consumer rights available to you.

18. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless JAPYA and its directors, employees, affiliates, contractors, and service providers from claims, losses, damages, liabilities, and reasonable expenses arising from:

Your violation of these Terms.
Your unlawful use of the Services.
Your violation of another person's rights.
Your misuse of our website or Services.

19. Termination

JAPYA may suspend or terminate your access to the Services if you violate these Terms or engage in activity that may harm JAPYA, our customers, or our Services.

Termination will not affect rights or obligations that arose before termination or provisions that are intended to continue after termination.

20. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will continue to remain in effect.

21. Entire Agreement

These Terms, together with our Privacy Policy and other policies published on our website, constitute the agreement between you and JAPYA regarding your use of our Services.

If there is a conflict between these Terms and another JAPYA policy, the applicable policy will govern the specific subject matter addressed by that policy.

22. Changes to These Terms

JAPYA may update these Terms from time to time.

When changes are made, we will update the “Last updated” date at the top of this page.

Your continued use of our Services after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

23. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable to JAPYA's business and place of operation, subject to any mandatory consumer protection laws that may apply to you.

Any disputes will be subject to the jurisdiction of the appropriate courts having jurisdiction over JAPYA, unless applicable law provides otherwise.