Privacy policy

Privacy Policy

Last updated: September 5, 2026

JAPYA (“JAPYA,” “we,” “us,” or “our”) operates this website and online store, including all related content, products, features, tools, and services (collectively, the “Services”).

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, use our Services, place an order, or communicate with us.

Our store is powered by Shopify, which provides the technology and infrastructure that enables us to operate our online store.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

When you use our Services, we may collect information that identifies you or can reasonably be associated with you.

Information You Provide to Us

Depending on how you interact with JAPYA, we may collect:

Contact information: Your name, email address, phone number, billing address, and shipping address.
Order information: Products you purchase, order details, transaction information, shipping information, and order history.
Payment information: Payment-related information required to process your purchase. Payment information may be processed by our payment providers and Shopify. JAPYA generally does not directly store your complete card or banking details.
Account information: If you create an account, we may collect your login details, preferences, and account information.
Customer communications: Information you provide when you contact our customer support team, including questions, complaints, or other inquiries.

Information Collected Automatically

When you visit or use our website, certain information may be collected automatically, including:

IP address
Browser type and device information
Operating system
Website pages visited
Products viewed or added to your cart
Date and time of your visit
Referring website or source
General usage and interaction information

We may collect this information using cookies, pixels, and similar technologies.

2. How We Use Your Information

We may use your personal information for the following purposes:

To Process and Fulfill Orders

We use your information to:

Process and confirm your orders
Process payments
Arrange shipping and delivery
Provide order updates and notifications
Provide customer support
Maintain records of your purchases

To Improve Our Services

We may use information about how customers interact with our website to:

Improve our website and shopping experience
Understand customer preferences
Improve our products and services
Identify technical issues
Develop new products and features

Marketing and Communications

Where permitted by applicable law, we may use your contact information to send you promotional communications, offers, product updates, or other marketing messages.

You can unsubscribe from promotional emails at any time by using the unsubscribe option included in those communications.

We may continue to send essential, non-promotional communications relating to your orders or account.

Security and Fraud Prevention

We may use personal information to:

Protect our website and customers
Detect and prevent fraudulent transactions
Investigate suspicious or unauthorized activity
Maintain the security of our Services

Legal and Regulatory Requirements

We may use or disclose personal information when reasonably necessary to comply with applicable laws, regulations, legal processes, government requests, or to protect our legal rights.

3. Cookies and Similar Technologies

JAPYA and our service providers may use cookies and similar technologies to operate and improve our website.

Cookies may help us:

Keep products in your shopping cart
Remember preferences
Understand website traffic and usage
Improve website performance
Provide relevant advertising and marketing
Measure the effectiveness of our campaigns

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some functionality of the website.

4. How We Share Your Information

We may share personal information with trusted third parties when necessary to operate our business and provide our Services.

These may include:

Shopify, which provides our ecommerce platform and related services.
Payment processors, to securely process payments.
Shipping and logistics providers, to deliver your orders.
Technology and service providers, including hosting, analytics, customer support, and IT providers.
Marketing and advertising partners, where applicable and permitted by law.
Professional advisors, such as legal, accounting, or financial advisors.
Government authorities or law enforcement, where required by applicable law.

We do not sell your personal information as a standalone product or service.

Third-party service providers may process information according to their own privacy policies and applicable laws.

5. Shopify

Our online store is hosted and powered by Shopify.

Shopify may collect and process personal information in connection with your use of our store and its services. Information submitted through our website may be processed by Shopify and other service providers located in countries different from your own.

For more information about how Shopify handles personal information, please review:

Shopify Consumer Privacy Policy

You may also learn more about privacy rights relating to information processed by Shopify through:

Shopify Privacy Portal

6. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, social media platforms, or other services.

If you visit a third-party website or service through a link on our website, that third party's privacy policy and terms will apply.

JAPYA is not responsible for the privacy, security, content, or practices of third-party websites or services that we do not control.

7. Children's Privacy

Our Services are not intended for children who are below the applicable age of majority in their jurisdiction.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided us with personal information, please contact us so that we can review the situation and take appropriate action where required by law.

8. Data Security

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security of your information.

9. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

Provide our Services
Complete transactions
Maintain business and financial records
Comply with legal and regulatory obligations
Resolve disputes
Prevent fraud
Enforce our agreements and policies

The length of time we retain information depends on the nature of the information and the reason it was collected.

10. Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information, including the right to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of personal information in certain circumstances
Request a copy of your personal information
Opt out of certain marketing communications
Exercise other rights available under applicable privacy laws

To exercise a privacy right, please contact us using the details provided below.

We may need to verify your identity before processing certain requests.

Your privacy rights are subject to applicable legal requirements and exceptions.

11. Marketing Preferences

If you receive promotional emails from JAPYA, you can unsubscribe at any time using the unsubscribe link provided in the email.

Please note that even if you opt out of marketing communications, we may still contact you regarding transactions, orders, account-related matters, security issues, or other necessary service communications.

12. International Data Transfers

Because we use Shopify and other service providers, your personal information may be transferred to, stored in, or processed in countries outside the country in which you live.

Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, Services, technology, or applicable legal requirements.

When we make changes, we will update the “Last updated” date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically.