Refund policy

Return & Refund Policy

At JAPYA, all purchases are considered final.

We do not accept returns, exchanges, or cancellations, and we do not offer refunds once an order has been placed.

Please carefully review your product selection, size, quantity, and shipping details before completing your purchase.

Damaged, Defective, or Incorrect Items

We carefully inspect and pack every order before dispatch. However, if you receive an item that is damaged, defective, or different from the item you ordered, please contact us within 48 hours of delivery.

To help us resolve the issue, please provide:

Your order number
Clear photographs of the product received
Clear photographs of the packaging
A brief description of the issue
An unboxing video, if available

After reviewing the information, JAPYA may, at its sole discretion, provide an appropriate resolution such as a replacement or other suitable remedy.

Claims made after 48 hours of delivery may not be eligible for consideration.

No Returns or Exchanges

We do not accept returns or exchanges for:

Change of mind
Incorrect product selection
Incorrect size or preference
Products that are no longer wanted
Products purchased during a sale or promotional offer
Products that have been worn, used, altered, or damaged after delivery

Please make sure you are satisfied with your selection before placing your order.

Order Cancellation

Orders cannot be cancelled once they have been confirmed and processed for dispatch.

If you need to make any changes to your order, please contact us as soon as possible. We will try to assist where possible, but changes cannot be guaranteed once the order has entered processing or shipping.

Refunds

JAPYA does not offer refunds for returned or unwanted products.

In the event that JAPYA determines that an order qualifies for a remedy due to a damaged, defective, or incorrect item, the resolution will be communicated to the customer after reviewing the claim.