Shipping policy

Shipping Policy

Last updated: September 5, 2026

At JAPYA, we aim to process and ship your orders as quickly as possible.

1. Order Processing

Orders are generally processed and dispatched within 24 hours of receiving the order, subject to order verification, product availability, and operational circumstances.

Orders placed on certain holidays, weekends, or during exceptional circumstances may take additional time to process.

Once your order has been dispatched, you will receive shipping and tracking information where available.

2. Delivery Time

After your order has been dispatched, the delivery time depends on your delivery location, city, PIN code, shipping carrier, and other logistical factors.

As a general estimate, most JAPYA orders are delivered within approximately 5–8 days overall from the date of order.

Delivery to certain locations, including remote areas or locations with limited carrier connectivity, may take longer.

The estimated delivery timeline is provided for guidance only and is not a guaranteed delivery date.

3. Shipping Delays

While we make every reasonable effort to ensure timely delivery, delays may occur due to circumstances beyond our control, including:

  • Weather conditions

  • Natural events

  • Transportation disruptions

  • Courier or logistics delays

  • Incorrect or incomplete delivery information

  • Remote delivery locations

  • Public holidays

  • High-volume periods

  • Customs or regulatory procedures, where applicable

  • Other circumstances beyond JAPYA's reasonable control

JAPYA is not responsible for delays caused by third-party shipping or logistics providers.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including the correct:

  • Name

  • Address

  • City

  • State

  • PIN code

  • Phone number

JAPYA is not responsible for delivery issues caused by incorrect, incomplete, or outdated information provided by the customer.

5. Order Tracking

Where tracking is available, tracking details will be shared with the customer after the order has been dispatched.

You may use the tracking information provided to monitor the progress of your shipment.

Please note that tracking information may take some time to update after the shipment has been handed over to the carrier.

6. Delivery Attempts

Our shipping partners may make multiple delivery attempts depending on their delivery procedures.

If a delivery cannot be completed because the customer is unavailable, the address is incorrect, or the customer is otherwise unable to receive the shipment, the carrier may return the package to the sender.

Additional shipping arrangements or charges may apply in such situations, where applicable.

7. Lost, Damaged, or Incorrect Deliveries

If you receive a package that appears damaged, or if you receive an incorrect product, please contact JAPYA as soon as possible after delivery.

Please retain the original packaging and provide photographs or other relevant information so that we can review the issue with the shipping or fulfillment team.

For damaged, defective, or incorrect products, please refer to our Return & Refund Policy.

8. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

Shipping charges may vary depending on the delivery location, order value, shipping method, or promotional offers.

9. Contact Us

If you have any questions regarding your shipment or delivery, please contact us at:

JAPYA

Email: hello@japya.com
Phone: +91 88 0256 0721
City: Bengaluru, Karnataka, India – 560102